A+ and Network+
www.wiredwriter.net

SUMMARY

A reliable technical writer, editor, and technician, experienced in authoring print and web content. Excellent written, oral, and interpersonal communication skills. Able to work in a team environment or as an independent contributor.

APPLICATIONS

  • HTML and CSS
  • JavaScript
  • Microsoft Office
  • OpenOffice.org Office Suite
  • SnagIT
  • GIMP
  • RoboHelp
  • Camtasia Studio 2
  • VMWare Workstation 5.5
  • Microsoft SharePoint Server

WRITING EXPERIENCE

Technical Writing Consultant

May 2006 to Present
TEKSystems/Micron
Technical Writer

Designed Microsoft SharePoint Portal Intranet Site for multiple software development teams at Micron.

Gather data from multiple legacy Intranet sites, updated, and consolidated the information into a single site.

Utilize html and javascript in the design and implementation of the Intranet site.

Consult with software engineers on how information regarding programming languages, applications and libraries/APIs are required to be presented on the Intranet site.

Create security access schemes, allowing in-house software engineers full access to data while limiting access for outside developers.

Research tutorial and other educational resources and make them available for software engineers on the Intranet.

Convert multiple software repositories from PVCS to Subversion version control utility.

Staff Writer

July 2004 to March 2006
EmergeCore Networks
Technical Writer

Designed and developed all the content for the Linux-based CoreVista Web Operating System User Manual in an easy-to-understand format.

Created and maintained all instructional information in the help files for the CoreVista Web Operating System interface.

Researched and established all of the content for the EmergeCore website support page including FAQs, HOW TOs, Troubleshooting Knowledge Base, and Technical Glossary.

In team collaboration analyzed and evaluated all technical, training for sales staff using web and PowerPoint formats.

Coordinated input from engineering and support teams and documented all testing procedures and developing feature sets of the operating system.

Generated all press releases, promotional email newsletters, sales presentations and other sales and marketing content related to the technical product.

Book Author

To be published: July 2007
Sharepoint 2007: The Definitive Guide
By James Pyles, Christopher Buechler, Bob Fox, et al.
O'Reilly Press
904 Pages - Paperback

I wrote thirteen chapters or almost half of this book. Here's the publisher's description:

For any organization that wants to use Windows SharePoint Services to share and collaborate on Microsoft Office documents, this book shows administrators of all levels how to get up and running with this powerful set of collaboration tools.

December 2006
PC Technician Street Smarts:
A Real World Guide to CompTIA A+ Skills

By James Pyles
Sybex Publications
400 Pages - Paperback

In addition to covering the CompTIA objectives, the book demonstrates installing or replacing a power supply or laptop hard drive, upgrading Windows 2000 to Windows XP, scanning for and removing viruses, installing printer drivers, and troubleshooting a network

Breaks down the various aspects of the role of a PC technician and provides hands-on experience for hardware and software installation and maintenance, including how to install and upgrade operating systems, networks, and security systems

February 2005
Master Visually Windows Server 2003
By James Pyles
Wiley Publications
480 Pages - Paperback

Nearly 450 pages of highly visual, task-oriented instruction make this guide a must for network technicians and administrators who want to take the next step in expertise.

A two-color interior with detailed, step-by-step screen shots walks readers through intermediate-to-advanced topics, demonstrating how to install, configure, and maintain Windows Server 2003.

Task coverage includes setting up users, computers, and printers; managing networked file and print servers; creating an e-mail server; and most important, how to keep all data protected and secure.

Features an invaluable overview of SharePoint Services.

Book Contributor

December 2004
A+ For Real
By Tcat Houser, James Pyles, et al
StudyExam4Less
800 Pages - Hardback, Softback, and PDF

Built to be "The Missing Link" for Success with A+ 2003 objectives.

Contributed content included Windows XP CLI commands, a tour of the console view Control Panel and Motherboard Basics.

January 2004
Guide to TCP/IP 2nd Edition
By Ed Tittel and Laura Chappel
Course Technology
736 Pages - Softcover

Updated Chapter 12, TCP/IP, NETBIOS, and WINS for Windows XP and Windows Server 2003.

February 2006
Dell PowerConnect Network Primer: An Introduction to Standards-Based Networking
By Ed Tittel
Prentice Hall
400 Pages - Paperback

Wrote 3 chapters and two appendices.

Chapter 5, Managing Routes, Services and QoS.
Chapter 6, Switch Interoperability: Topics and Issues.
Chapter 7, Understanding VLANs.
Appendix F, IEEE Standards
Appendix G, Well-Known Protocol Ports

Instructional Video Content

March 2006
Network+ 2005 Video Instructional Guide
Keystone Learning Systems
Published by 7 Hills Media Group

Developed and taught all course content mapped directly to the CompTIA objectives for the Network+ 2005 certification exam for use in corporate training.

Utilized Camtasia Studio 2 to record live-action screen recordings of networking labs, instructing students in a wide variety of computer networking concepts and practices.

Developed and taught from the script for the instructor's video presentation.

Demonstrated networking training on both Windows and Linux platforms.

Researched the Network+ objectives and domain areas and incorporated that research into the training elements of the recording.

Web Content

June 2006
Thin is In: Blade Systems and Thin Clients
HP Learning Center
Published by Powered, Inc.

May 2006
Up-to-Date Virus Protection: Strategies and Realities
HP Learning Center
Published by Powered, Inc.

February 2006
Senior Network Administrator Best Practices
HP Learning Center
Published by Powered, Inc.

October 2005
HOW TO: Select the right operating system for your server
HP Learning Center
Published by Powered, Inc.

October 2005
Securing Your Windows XP Computer
eMachines Knowledge Center
Published by Powered Inc.

September 2005
Small Business Servers and Networking: Understanding the Benefits and Getting Started
Gateway Inc: Learn With Gateway
Published by Powered Inc.

August 2005
Wireless Networking Solutions (Co-author)
HP Learning Center
Published by Powered Inc.

November 2004
Servers 101
HP Learning Center
Published by Powered, Inc.

Created numerous four to six-lesson online tutorials and developed HOW TO tutorials explaining complex technical and business concepts in an easy to understand format.

Generated companion quizzes and assignments mapping to the lessons.

Delivered instructions on establishing a network configuration, security, operational management; controlling email, network monitoring and disaster recovery.

Introduced the technical features and capacities of Microsoft, Novell, Red Hat, and Debian server systems.

Provided an introduction to home computer security, a review of typical threats from the Internet and other sources, information on computer security tools and techniques, and how to maintain an ongoing security system for the computer.

Assessed corporate requirements for a server system, basic LAN networking concepts, understanding data storage and backups and monitoring, maintaining, and troubleshooting a server.

Analyzed WLAN troubleshooting and security, WWAN security, and implementing WPAN technologies.

Developed information on traditional server roles including web servers, email servers, file and print servers, and SharePoint services.

Test Banks

March 2004
A+ Guide to Hardware: Managing Maintaining, and Troubleshooting
By Jean Andrews
Course Technology
749 Pages - Hardback

Constructed test bank for eight chapters of this text

Developed test questions and answers on installing and configuring computer hardware mapped to the A+ certification domains.

Instructor Manuals

January 2004
Guide to TCP/IP 2nd Edition
By Ed Tittel and Laura Chappell
Instructor's Manual
Published by Course Technology

February 2004
Security Awareness: Applying Practical Security in Your World
By Mark Ciampa
Instructor's Manual
Published by Course Technology

Reviews

March 2006
Linux Administration: A Beginner's Guide, Fourth Edition
Authors: Steve Shaw and Wale Soyinka
Format: Paperback, 620 pages
Published: McGraw-Hill/Osborne, October 2005

Created an original review of this material for The Linux Knowledge Base and Tutorial website.

Read the review here.

March 2006
Linux Patch Management: Keeping Linux Systems Up to Date
Author: Michael Jang
Format: Paperback, 288 pages
Published: Prentice Hall PTR; 1st edition (January 9, 2006)

Created an original review of this text for The Linux Knowledge Base and Tutorial Website.

Read the review here.

April 2006
Moving to Linux, Second Edition
Author: Marcel Gagne'
Format: Paperback, 512 Pages
Published: Addison-Wesley Professional; 2nd edition (August 1, 2005)

Created an original review of this material for The Linux Knowledge Base and Tutorial website.

Read the review here.

EDUCATION

August 2003 Boise State University
BAS Degree in Computer Network Support
Summer 2002 Completed Cisco Network Academy Semesters
One through Four
Spring 1985 California State University, Fullerton
MS Degree in Counseling Psychology
Spring 1983 San Francisco State University
BA Degree in Psychology
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